OurKey Support
Help for OurKey identity verification and family safety features
OurKey is operated by Afnan Khokhar. For help with the app, contact us at:
ourkeysupport@gmail.comGetting started
One trusted person creates a group, then shares the six-character join code or QR code. Other members install OurKey and join with that code. Each member then creates a local PIN to protect the app on their device.
Codes are not matching
Confirm that everyone is using the same group and that the device clocks are set automatically. Ask the person to read the current code again, since codes rotate every five minutes. Never send money or personal information while a caller cannot be verified.
Safety sharing
Safety sharing is voluntary. You can paste message text or select a screenshot yourself. OurKey cannot read other apps directly. Submitted alerts are visible to administrators of the related group and are scheduled for deletion after 30 days.
An “I need help” request notifies group administrators; it does not contact emergency services. If someone is in immediate danger, contact local emergency services.
Privacy requests
To request help with a privacy question, correction, or deletion, email us from the address above and describe the request. Do not send passwords, access tokens, or other credentials.